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Student Casework and Data Manager

Student Wellbeing Services
Salary:   £43,434 to £50,296
Closing Date:   Wednesday 06 October 2021
Interview Date:   Monday 18 October 2021
Reference:  A3524

The Student Wellbeing Services team are seeking to appoint a Student Casework and Data Manager. This role will provide highly effective leadership and management expertise in student casework to the Associate Director (Student Wellbeing and Inclusion) and the Head of Student Support and Wellbeing. You will develop and implement effective processes for managing complex student casework, improving data management and reporting for Student Wellbeing Services, and responding to and adopting the student-related best practice and compliance requirements set out by statutory and regulatory bodies such as the Office for Students (OfS), Universities UK (UUK), Office of the Independent Adjudicator (OIA) and Advance HE.  

The role is pivotal in ensuring that the University’s policies and procedures are followed correctly and that all parties are engaged in the processes effectively. You are expected to work independently and with minimal supervision, using your experience to take a proactive approach to supporting students, managing institutional risks and drawing on internal and external specialist services as appropriate. You will be expected to take decisions and make recommendations drawing on the specialist advice available. You will be expected to manage a large caseload in which there are areas of significant complexity and internal and external partners involved.

You will join the Student Wellbeing Services Management Team and will report to the Head of Student Support and Wellbeing. This is a fixed-term post for 2 years established to facilitate progress towards achieving the University’s strategic aims with respect to student wellbeing. You will be expected to manage and contribute to relevant projects that form part of this portfolio.

The Student and Education Services Division provides a working environment that strongly supports the individual needs of each employee, promoting a healthy work-life balance and providing family-friendly and flexible working policies. The University holds an Athena SWAN Charter Bronze Award, which recognises and celebrates good employment practice undertaken to address gender equality in higher education.

You will join us on an indefinite contract however, the role remains contingent on external funding which, at this time is for 24 months.

Informal enquiries can be made to Sabiha Patel (Associate Director Student Wellbeing and Inclusion),, or Sarah Sweeney (Head of Student Support and Wellbeing),

We are open to discussing offering the post as a secondment opportunity for current Lancaster University employees, please seek your line manager’s approval before applying on this basis.

We particularly welcome applications from black and minority ethnic people for this role in order to increase our staff diversity in this part of the University.

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Please note: Unless specified otherwise in the advert wording, all advertised roles are UK based.

The University provides an environment that strongly supports the individual needs of each employee, whilst promoting the importance of wellbeing for all our colleagues. We have a range of support networks available for our employees, and more information on these can be found on the ‘Working at Lancaster’ information page.


We are committed to family-friendly and flexible working policies on an individual basis. The University recognises and celebrates good employment practice undertaken to address all inequality in higher education.


We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.



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