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Finance Assistant – Income & Credit Control

Salary:   £21,197 to £23,144
Closing Date:   Sunday 26 March 2023
Interview Date:   Monday 03 April 2023
Reference:  0256-23

A vacancy has arisen for a full time assistant within the University’s Income and Credit Control team based in the Finance Division. The main duties of the post include active collection of tuition fees, accommodation fees and other debts due to the University along with allocation of income in an accurate and timely manner.

 You will be expected to deal with students, staff and many other University customers, both professionally and confidentially in line with service standards.

We are looking for an individual with excellent organisational and communication skills, a courteous and professional manner together with an enthusiasm for working in a busy, but friendly team environment. Previous credit control experience is desirable but not essential.

You will need to have excellent customer service skills and be able to work to a high degree of accuracy. Previous experience of team working in a customer-focused role is essential.  An excellent working knowledge of Microsoft Office systems is also essential.

The team works flexibly and is using a hybrid approach; working on campus 2 days per week as a minimum and at home for the remainder. We expect the successful candidate to be on campus more during the initial training period. 

 The position is offered on a full time, indefinite basis; however, each applicant will be assessed on the merits of their application and we are happy to consider reduced/flexible hours for the right candidate.

Informal enquiries can be made to Laura Ashcroft-Smith, Supervisor – Income & Credit Control at

 We welcome applications from people in all diversity groups.

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Please note: Unless specified otherwise in the advert wording, all advertised roles are UK based.

The University provides an environment that strongly supports the individual needs of each employee, whilst promoting the importance of wellbeing for all our colleagues. We have a range of support networks available for our employees, and more information on these can be found on the ‘Working at Lancaster’ information page.


We are committed to family-friendly and flexible working policies on an individual basis. The University recognises and celebrates good employment practice undertaken to address all inequality in higher education.


We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.

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