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Service Management Officer

ISS - Faculty IT
Salary:   £29,619 to £34,308
Closing Date:   Friday 02 December 2022
Interview Date:   Friday 13 January 2023
Reference:  1180-22

Lancaster University is an established thriving UK university with a world-class reputation for excellence in research, teaching and engagement. Lancaster is consistently ranked in the top universities in all three major UK league tables, and continues to build a growing reputation both nationally and internationally.

Our Lancaster University values believe in respecting each other by being open and fair and promoting diversity, we build strong communities by working effectively together in a supportive way and we create positive change by being ambitious in our learning, expertise and action.

Information Systems Services (ISS) is a dynamic, friendly and supportive section, who are looking to appoint an enthusiastic and proactive individual to join the Software Service within Faculty IT. 

Working with the Software Licence Manager, the post-holder will contribute to: 

  • ·         Establishing and developing relationships with University colleagues and external suppliers
  • ·         Contract Management for our Software portfolio, including:
    • o    Supplier and University stakeholder liaison, 
    • o    KPI monitoring
    • o    Negotiation of software contracts that will improve the provision of software at the University
  • ·         Managing Digital Content Systems including 
    • o    Reviewing platform membership to ensure we are compliant with UK data protection laws.
    • o    Data management to support accuracy of our online systems
    • o    Reviewing online information for Faculty IT, with a specific focus on Software guidance
    • o    Writing end user guidance using simple and succinct language to convey technical information to non-technical users
  • ·         Day to day support for software queries and access requests via our ‘IT Service Management software’.  
  • ·         Liaising with stakeholders across the organisation to collate information and feedback on services offered by Faculty IT

You will be a confident communicator with proven experience of building relationships with academic colleagues, supplier management and providing support in an IT environment. An understanding of academic software within a HE environment would be beneficial. 

This is a fulltime, indefinite post with the flexibility to work some of your time remotely, with the exact proportion of remote working to be determined in discussion with the line manager and in accordance with university guidelines. 

The University strives to be diverse and inclusive, a place where we can all be ourselves. We welcome applications from people in diversity groups, particularly encouraging applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented in this area of the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff.  

For an informal discussion about the role, please contact our Software Licence Manager at julia.kirk@lancaster.ac.uk

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Please note: Unless specified otherwise in the advert wording, all advertised roles are UK based.


The University provides an environment that strongly supports the individual needs of each employee, whilst promoting the importance of wellbeing for all our colleagues. We have a range of support networks available for our employees, and more information on these can be found on the ‘Working at Lancaster’ information page.

 

We are committed to family-friendly and flexible working policies on an individual basis. The University recognises and celebrates good employment practice undertaken to address all inequality in higher education.

 

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.


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