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IT Service Portfolio Manager (Maternity Cover)

ISS - IT Support
Salary:   £42,036 to £48,676
Closing Date:   Sunday 23 June 2019
Interview Date:   Monday 08 July 2019
Reference:  A2706

We are looking for an enthusiastic service development manager with particular expertise in developing digital services and service management processes that improve the customer experience.  

You will work with Service Managers across ISS to enhance our current service management processes to ensure that our services meet the needs of students and staff, whether based at our Lancaster campus, in our International Teaching Partnerships, or simply working from home. 

As we have recently implemented a new service desk system, a key aspect of the role during the 12 months will also be to co-ordinate and help prioritise the follow-up work, liaising with the various user groups and the development team.

You will have experience of developing and implementing IT service management processes and practices across a large and diverse organisation, reporting on key performance indicators, ensuring that the services being delivered are fit for purpose and that improvements respond to customer need.  

Lancaster is ranked in the UK Top 10 Universities. Digital Lancaster is our ambitious vision to support the University through technology and Information Systems Services is supporting a range of exciting projects and services. 

This is a fixed-term contract to cover for maternity leave, ending 31 July 2020.

We welcome applications from people in all diversity groups.

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