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Covid-19 Student Support Manager

Student Wellbeing Services
Salary:   £35,326 to £40,927
Closing Date:   Sunday 31 October 2021
Interview Date:   Wednesday 10 November 2021
Reference:  A3560

Student Wellbeing Services is seeking to appoint a motivated and enthusiastic colleague to manage the Covid-19 Student Support Team. This team are responsible for responding to and triaging student reports of suspected coronavirus symptoms, positive tests and self-isolation, responding to requests for information and support from students via email and telephone, supporting the operation of the University’s Covid-19 test site and providing advice and help to both students and parents. This would be an excellent opportunity to gain management experience in a student support role within a highly successful Professional Services team, working on a high-profile student support initiative. 

You will have administrative experience in an educational environment, work effectively both individually and as part of a team, have excellent IT skills, communication and customer service skills and experience of managing teams of staff. Attention to detail, confidence with data management and the ability to effectively multi-task and prioritise with minimal supervision are essential elements of this role. This varied and challenging role offers wide scope for personal and professional development. 

The Student and Education Services Division provides a working environment that strongly supports the individual needs of each employee, promoting a healthy work-life balance and providing family-friendly and flexible working policies. The University holds an Athena SWAN Charter Bronze Award, which recognises and celebrates good employment practice undertaken to address gender equality in higher education. 

This position is offered full time, for a fixed-term period until 30 June 2022 in the first instance. Some weekend working will be required, on a rota basis. 

We are open to discussing offering the post as a secondment opportunity for current Lancaster University employees, please seek your line manager’s approval before applying on this basis. 

For informal enquiries, please contact Sarah Sweeney: 

We particularly welcome applications from black and minority ethnic people for this role in order to increase our staff diversity in this part of the University.

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Please note: Unless specified otherwise in the advert wording, all advertised roles are UK based.

The University provides an environment that strongly supports the individual needs of each employee, whilst promoting the importance of wellbeing for all our colleagues. We have a range of support networks available for our employees, and more information on these can be found on the ‘Working at Lancaster’ information page.


We are committed to family-friendly and flexible working policies on an individual basis. The University recognises and celebrates good employment practice undertaken to address all inequality in higher education.


We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.

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