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IT Engineer

ISS - Faculty IT
Salary:   £22,847 to £26,341
Closing Date:   Friday 29 October 2021
Interview Date:   Monday 22 November 2021
Reference:  N2695

Information Systems Services is seeking to appoint 2 enthusiastic IT Engineers to work as part of its Faculty IT Engineer team supporting IT Services at Lancaster University working full time on campus. We have one permanent position and one fixed term position that will be covering a 12-month secondment.

As an IT Engineer will be joining a team based in the faculties providing second line technical support to users of the University’s IT services. Using ITIL based processes to deal with incident and service requests, you will be involved in a wide variety of technical challenges on Windows PC, Mac, Audio Visual systems. 

Your experience of working in a team based IT service environment as well as experience of PC and audio visual systems in use at Higher Education or equivalent establishments will be advantageous. You will combine your IT and problem solving skills with a strong user-focus to ensure an excellent service to the user community.

The posts will be normal business hours on campus, however on occasion there will be requirements to undertake paid work outside those hours. You will be offered opportunity to undertake apprenticeship training.

Lancaster University is consistently ranked in the UK Top 10 and is one of the top universities in the world. Information Systems Services (ISS) supports a range of exciting projects and IT services for staff and students at the University. The ISS Faculty IT Group at Lancaster University provides high quality second line IT support services to approximately 16000 students and 4000 staff through the delivery of second line support based in teams on campus.

We welcome applications from people in all diversity groups.

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Please note: Unless specified otherwise in the advert wording, all advertised roles are UK based.


The University provides an environment that strongly supports the individual needs of each employee, whilst promoting the importance of wellbeing for all our colleagues. We have a range of support networks available for our employees, and more information on these can be found on the ‘Working at Lancaster’ information page.

 

We are committed to family-friendly and flexible working policies on an individual basis. The University recognises and celebrates good employment practice undertaken to address all inequality in higher education.

 

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.


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