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Student Support Officer (Disability & Inclusion)

Student Wellbeing Services
Salary:   £27,116 to £33,309
Closing Date:   Tuesday 18 January 2022
Interview Date:   To be confirmed
Reference:  N2816

Lancaster University is investing in Disability and Inclusion Services within Student Wellbeing Services.  This investment has created four new roles that will strengthen our vision for proactive and diverse services that promote a positive and inclusive student experience. 

We are seeking to appoint a motivated and organised Student Support Officer (Disability & Inclusion) who will join a team of colleagues in Disability and Inclusion Services who provide specialist advice and support services for students and facilitate student access to study through reasonable adjustments and collaborative institutional work to progress inclusive approaches and practice.  You will be responsible for both student casework and the delivery of projects and initiatives which support compliance with equality legislation and/or progress inclusive practice with a strong focus on digitisation and evidence-based approaches. You will have the ability to develop effective collaborative working partnerships to ensure high quality experiences for students and to embed good practice, using your knowledge and experience to develop resources, initiatives and training for staff and students. 

We are seeking to appoint motivated and experienced candidates with transferable skills including those with health and social care professional backgrounds (e.g. Occupational therapy etc.); training on the requirements of the Disability and Inclusion Service will be provided. You will have very strong administrative skills; attention to detail, confidence with data management and the ability to effectively multi-task and prioritise with minimal supervision is essential. You will understand and anticipate legal requirements and potential risks, working to ensure University compliance with the Equality Act 2010. You will make evidence-based judgements and support risk management using established processes and in accordance with relevant policies, maintaining accurate and auditable documentation.

This is a dynamic role for a professional who can respond proactively and independently to changes in the HE sector. You will be capable of solving the majority of practical and organisational problems related to daily activities, operating flexibly to meet the demands of the service.

You will join us on an indefinite contract however, the role remains contingent on external funding which, at this time is for 2 years

The start date is negotiable, but we are seeking to appoint this post as soon as possible.

Please note, being able to work flexibly is a requirement of this role; you will work both virtually and in an open plan office in a service that operates 9am - 5pm weekdays. Occasional weekend and evening work is also required for Open Days and student events. 

The University holds an Athena SWAN Charter Bronze Award, which recognises and celebrates good employment practice undertaken to address gender equality in higher education. 

For informal enquiries, please contact Leanne Thompson (Head of Disability and Inclusion Services)

We welcome applications from people in all diversity groups.


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Please note: Unless specified otherwise in the advert wording, all advertised roles are UK based.

The University provides an environment that strongly supports the individual needs of each employee, whilst promoting the importance of wellbeing for all our colleagues. We have a range of support networks available for our employees, and more information on these can be found on the ‘Working at Lancaster’ information page.


We are committed to family-friendly and flexible working policies on an individual basis. The University recognises and celebrates good employment practice undertaken to address all inequality in higher education.


We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.

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