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Student Support Officer: Operations (Disability & Inclusion)

Student Wellbeing Services
Salary:   £27,116 to £33,309
Closing Date:   Tuesday 18 January 2022
Interview Date:   To be confirmed
Reference:  N2817

Lancaster University is investing in Disability and Inclusion Services within Student Wellbeing Services.  This investment has created four new roles that will strengthen our vision for proactive and diverse services that promote a positive and inclusive student experience. 

We are seeking to appoint a motivated and enthusiastic Student Support Officer: Operations who will lead and manage a team of staff within the service delivering high quality, seamless, disability support and advice for students within the context of the Equality Act 2010. You will be responsible for shaping the team who represent the front-line enquiry and support service for students, identifying and devising new proactive, inclusive and accessible services (in-person and digital) that are responsive to student need. You will be responsible for developing, reviewing and overseeing robust and effective data management processes for the Service acting as a data expert. You will use your data expertise to inform improvements to service delivery and the student experience.  

We are seeking to appoint motivated and experienced candidates with transferable skills; training on the requirements of the Disability and Inclusion Service will be provided. You will have administrative experience, work effectively both individually and as part of a team, have excellent IT skills, communication and customer service skills and experience of managing teams of staff.  Attention to detail, confidence with data management and the ability to effectively multi-task and prioritise with minimal supervision are essential elements of this role. You should be passionate about improving service design and delivery through creativity and innovation and able to lead on developing and implementing continuous improvement initiatives, with a strong focus on digitisation, evidence-based approaches and efficient use of staff resource. This varied and challenging role offers wide scope for personal and professional development.  

You will join us on an indefinite contract however, the role remains contingent on external funding which, at this time is for 2 years.

The start date is negotiable, but we are seeking to appoint this post as soon as possible.

Please note, being able to work flexibly is a requirement of this role; you will work both virtually and in an open plan office in a service that operates 9am - 5pm weekdays. Due to the nature of the service there will be a requirement to be located on campus for the majority of working hours. Occasional weekend and evening work is also required for Open Days and student events. 

The University holds an Athena SWAN Charter Bronze Award, which recognises and celebrates good employment practice undertaken to address gender equality in higher education. 

For informal enquiries, please contact Leanne Thompson (Head of Disability and Inclusion Services)

We particularly welcome applications from men for this role in order to increase our staff diversity in this part of the University

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Please note: Unless specified otherwise in the advert wording, all advertised roles are UK based.

The University provides an environment that strongly supports the individual needs of each employee, whilst promoting the importance of wellbeing for all our colleagues. We have a range of support networks available for our employees, and more information on these can be found on the ‘Working at Lancaster’ information page.


We are committed to family-friendly and flexible working policies on an individual basis. The University recognises and celebrates good employment practice undertaken to address all inequality in higher education.


We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.

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