Join our dynamic frontline IT support team as a Service Desk Analyst, providing exceptional support to students and staff. You’ll be the first point of contact for technical queries, delivering solutions via phone, chat, face-to-face interactions, and our help centre system. This is a full time, fixed term role for 6 months, with some flexibility to work some of your time remotely, but it is primarily a campus-based role.

Responsibilities include troubleshooting IT incidents, managing service requests, and ensuring continuous service improvement with a strong focus on customer service excellence. You will work with a diverse range of customers, technologies and devices, with responsibility for triaging incoming inquiries and work to provide a first-time fix for straightforward incidents and requests, while referring more complex issues to other support teams across the IT Service.

Required experience, skills & abilities:

1. In depth experience of working with Microsoft applications as well as PC and Mac hardware and software. (Essential)
2. Experience of providing excellent customer service whilst working in a customer service environment. (Essential)
3. Logical and systematic problem solving skills. (Essential)
4. Ability to communicate effectively and appropriately with people at all levels of seniority and technical ability. (Essential)
5. Ability to work in a team towards clearly defined aims and objectives. (Essential)
6. Ability to plan ahead, manage tasks, prioritise workloads and meet competing deadlines. (Essential)
7. Experience of ISS Service Desk systems & processes (Desirable)
8. Experience of working in an IT or AV service environment. (Desirable)
9. Experience of working within an academic environment. (Desirable)
10. Microsoft Office Specialist certification. (Desirable)

For Internal University staff a secondment opportunity maybe considered for this role. Please ensure you have agreement from your current line manager before you apply for the opportunity.  

If interested, apply now and submit your CV alongside a coversheet, up to a maximum of three A4 pages. 

The University strives to be diverse and inclusive, a place where we can all be ourselves. We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff.

Closing Date: 19 Aug 2026

Department: Support - Administrative

Salary: £26,707 to £30,378 full time, fixed term

This is an exciting opportunity to play a key role in advancing digital accessibility across the University. Working with colleagues across Academic and Professional Service departments, you will raise awareness of digital accessibility, promote inclusive practice and support staff to embed digital accessibility from the outset when creating digital content, learning materials and online experiences.

Through training, guidance, consultancy and day-to-day support, you will help colleagues adopt inclusive-by-design approaches and develop their confidence to create accessible resources, encouraging sustainable practice and positive change across the University, improving the learning experience for all learners.

As Digital Accessibility Skills Developer, you will design, develop and deliver engaging learning opportunities through a variety of formats, including workshops, webinars, online learning, videos, self-paced resources and one-to-one support. You will also create and maintain guidance, knowledge-base articles and self-help resources, ensuring staff and students have access to practical, up-to-date advice and support.

You will act as a trusted advisor on digital accessibility, supporting colleagues to develop inclusive teaching and assessment practices and make effective use of digital technologies. You will also provide support through our online Help Centre, contribute to accessibility testing of IT services, and help manage the University's advanced captioning service.

We are looking for someone with experience of designing and delivering engaging digital skills training, alongside a strong understanding of digital accessibility standards and their practical application. You will possess excellent digital skills, be confident working with a wide range of stakeholders, and be able to influence and support positive change. You’ll be passionate about helping others develop accessible and inclusive ways of working. Excellent communication, relationship-building and organisational skills are essential, together with a proactive approach to service improvement and continuous learning.

The role is primarily based on the Lancaster University Bailrigg campus, with flexible hybrid working options to support a positive work-life balance. We would expect a minimum of 2 days a week in the office, working flexibly to adapt to the needs of the role. 

Applications 

Please use your application to provide evidence of your experience aligning to the person specification and Job description. Apply at the link below and please include a CV and covering letter. 

Applicants wishing to consider the Skilled Worker Route should ensure they meet the points requirement before applying. Further information can be found on the UK Visas and Immigration website.

Closing Date: 02 Sep 2026

Department: Professional/Management

Salary: £39,906 to £46,049 (Full-Time/Secondment Opportunity)

Information System Services (ISS) is looking for a Digital Learning Facilitator to join our Digital Learning Team. The team provides advice and guidance to staff on a range of digital technologies used in teaching and learning across the University. 

Closing Date: 16 Aug 2026

Department: Support - Administrative

Salary: £33,002 to £37,694 (Full-Time/Secondment Opportunity)